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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Book an Appointment
Appointment Booking
From Monday 5th August, appointment booking in person will be available from 8:30am only.
This brings booking appointments in person in line with booking by phone, providing the same access for all of our patients.
Check your condition first
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Pharmacy & Self-Care
Pharmacy
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Self-Care
Help and support available from many National and Local Organisations
Urgent appointments for today
All members of our reception staff are highly trained and will treat you professionally. A brief explanation of the nature of your problem will help them direct you to the most appropriate person. In addition, our Advanced Paramedic Practitioners and our Physician Associate are trained to treat minor ailments, so you may be offered a Paramedic or Physician Associate appointment if appropriate.
Consultations with our Doctors, Paramedics, and Physician Associate are by phone in the first instance. They will book your face-to-face appointment during the call, where appropriate.
We offer Duty Doctor appointments until 6:30pm each weekday, so you can access the help you need for urgent on-the-day issues, regardless of who your usual GP is. See the doctor's page for information about your GP’s working pattern. If you would prefer to speak to another GP you would prefer to speak to for an on-going condition they have been treating, you can book a call with them instead.
Ways to book
- Telephone: 01235 512288 - Please call before 12pm.
- Contact us online to let us know securely about non-urgent problem
Book a Routine Appointment
Important
Blood tests and reviews of a long-term condition such as hypertension, asthma, or cardiovascular disease can only be booked when you have been invited by us to do so.
Most appointments with members of our Clinical Team can be booked up to four weeks in advance, including with:
- A Practice Nurse
- A Healthcare Assistant
- An Advanced Paramedic Practitioner
- A Diagnostic Physiotherapist
- A Mental Health Worker
Ways to book
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
For urgent Home Visit requests, please call as early as possible on the day.
If you need a home visit, you can help us by calling reception before 10am on the day required.
Telephone: 01235 512288
Your doctor will decide after speaking to you if a home visit is necessary. If you feel sure a home visit is essential, try to telephone before 10am so that the doctors can plan their visits.
Always come to the surgery if at all possible as the doctor can see you more quickly this way. Home visits usually take place around lunchtime on the day the telephone call is made. These times are subject to change. It is not possible to guarantee your doctor of choice as all visits are shared between clinicians.
Housebound patients requiring a home visit are often cared for by the District Nurse team.
Change or Cancel an Appointment
If you cannot attend please call us to cancel as soon as possible so that the appointment can be offered to someone else.
Ways to cancel
- Telephone us on 01235 512288.
- Text us on 07434 613843
- Cancel an appointment online
- Cancel using our online services
- Cancel through the NHS App
Out of Hours
Extended Access
You can now see a Doctor on Monday and Wednesday evenings. One of our Reception team can advise you more about this.
We also offer some Saturday morning clinics for appointments with a GP and a Nurse and blood tests with a Healthcare Assistant.
Extended hours
Day | Opening hours |
---|---|
Monday | 6:30pm to 7:40pm |
Wednesday | 6:30pm to 7:40pm |
Saturday | 9am to 12pm - These are generally on the third Saturday of the month, but please check with Reception. |
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.